We offer you complete business travel management solutions, adaptable in real time to the dynamics of the business environment and customized according to the specifics and the requirements of your company.

Our stated goal is to ASSURE THE LONG-TERM SUCCESS of your travel program through performance, vision, innovation and cutting-edge technology.

AIR TICKETS	HOTEL RESERVATIONS	OTHER SERVICES
Air ticket bookings on domestic, european and intercontinental routes Tripartite contracts with airlines	Domestic and international hotel reservations; New Concept Travel hotel portfolio and/or the customers' hotel program Multiple distribution channels that allow constant optimization between various hotel rates (public, corporate or New Concept Travel hotel portfolio rate)	VIP services Car rentals with or without driver, domestic and abroad Transfers to / from the airport, domestic and international Assistance in obtaining visas Travel insurance Train tickets

We optimize your travel program NOW to respond to the reality of TOMORROW !

Cutting-edge technology dedicated to the Corporate Travel segment, consulting services, detailed analysis, complex reporting ... are just a few of the elements that help us offer you the long-term benefits needed to achieve: substantial savings, optimized consumption of resources, correctly sized  travel budgets, safety and ongoing oversight of our performance.

The Management Of The Travel Program

The travel program is a key component in transforming the multiple variables that make business travel a complex theme into measurable   and manageable elements.

We have the experience, the resources and the supplier relationships needed, both to create and manage your company's travel policy and to evaluate and optimize a travel policy already in place.

By being proactive and fully engaged we support the process of corporate culture change around travel buying decision: Transient Travel policy, Events Travel policy, Supplier policy, Traveler compliance, Corporate social responsibility.

Technological solutions:

• ONLINE BOOKING TOOLS
  
  

  We have in our portfolio the most important online booking tools in the industry, which we put at your disposal. From booking air tickets and hotels, to train tickets and ground transportation services, we make the online booking process of a business trip an easy, intuitive and personalized experience, in strict compliance with your travel policy. We assist you in building a coherent travel program, taking into account all the particularities of your existing organizational processes for the integration of the online component.

• PROFILE MANAGEMENT
  
  

  Our travel profile management solution helps optimize the booking and reporting processes. In a safe and efficient way, we capture from personal data and employee identification within the company to various preferences (special dietary needs, preferred seats, frequent traveler programs, etc.). These details are automatically copied into each booking, ensuring optimal processing of applications and facilitating internal cost reconciliation processes per employee.

  
  
  
• TRAVEL SAFETY
  
  

  When passengers are confronted with a crisis situation in the area where they are located, they expect and they need urgent assistance. Our travel alert monitoring solution is connected in real time to booking and travel data management systems, and advanced SMS and email communication solutions. We will be able to locate travelers in any risk areas at any time, communicate with them and take the necessary steps to bring them back home safely.

• ITINERARY MANAGEMENT
  
  

  The itinerary management application we provide facilitates the organization of all travel plans in one place. Travelers can instantly access directly from their mobile the travel itineraries, before and during travel, and they will receive real-time flight status alerts or other relevant details. A New Concept Travel counselor is also available, day and night, and can be contacted directly from the application. Travel itineraries are automatically synchronized with the most used electronic calendars.

  
  

• LOWEST RATE AND QUALITY CONTROL
  
  

  Our solutions check the pricing instruments in the reservation systems for identifying the lowest rates, both on the existing itineraries and on the alternative itineraries. When a lower fare which is in line with the travel policy is automatically identified, the reservation is automatically returned to a New Concept Travel consultant for customer information. The solution also provides quality control by running the necessary processes to complete the reservation. It automatically identifies and corrects any errors while maintaining the on-hold booking for subsequent ticket issuance.

  
  

• MANAGEMENT OF UNUSED TICKETS
  
  

  The ticket tracking application provides the list of unused electronic ticket after the last trip date in real-time. Automated retrieval and compilation of unused airline ticket data allows for their quick and easy identification without the need for manual intervention. They can then be reissued, revalidated or reimbursed, generating additional savings.

  
  

Travel Budget Management

Regardless of the size of your organization and the scope of your business, we can build together, customize and optimize your entire travel budget in a strategic and transparent way, in order to achieve major savings by applying the following principles:

• EXPENSE MANAGEMENT
  
  

  The Expense Management processes within your company are important for budget planning, financial flow management, while allowing for a judicious analysis of travel expenses to improve decision making and cost management. Our solutions are compatible with the automated Expense Management systems you have implemented, such as SAP, Concur etc.

Process Management

Building on our experience and using our resources dedicated to the Corporate Travel Area, we contribute to the optimization of your organizational processes, including: business travel approval flows, data consolidation and reporting, technology integration.

Technological solutions:

• PRE-TRIP APPROVAL
  
  

  System that allows the automated approval of the travel, related costs and the issuing of travel documents. Using this system consistently reduces the number of non-essential journeys, reduces the time taken to evaluate, approve or reject travel requests and assures full compliance with your company's travel policy and provides online reporting (short or detailed) for monitoring and auditing your decisions.

• BACK-OFFICE
  
  

  We base all processes on an advanced Mid / Back-Office system developed to meet the specific requirements of the travel industry. This system covers the entire operational spectrum required, from managing the booking-billing processes (end-to-end processes) to complex reporting on indicators and data categories configured based on the specific needs of your company.

  
  
  

Performance Management

You benefit from a complete oversight of our performance by constantly monitoring and measuring the agreed indicators of service quality, depending on the specific features of your corporate travel program and based on your expectations.

• SURVEYS
  
  

  Capturing feedback from travelers is very important to us, which is why we have an automated system in place that allows us to closely track the degree of satisfaction among them. Based on the results of these surveys, we are continuously improving the work and the operational processes so that the degree of satisfaction monitored remains permanently above the predefined thresholds that were agreed with your organization.

  
  

• RESPONSE TIMES
  
  

  We actively monitor the response times to your requests and we constantly check, through the systems we have at our disposal, the accuracy of the answers generated by our consultants.